User Guide

About ordering procedure

1. Add product to cart

2. Check the items in the cart

After confirming the contents, click "Proceed to checkout".

3. login

Guest purchase is possible.

If you have already registered as a member, please log in.

4. Setting sender and receiver

After entering the delivery address, click the "Specify order details" button.

5. Designation of order details

After selecting your payment method, click the "Pay Now" button.


  • Once an order has been placed, it cannot be changed. Please make sure that the contents are correct before placing an order.
  • If you have ordered the wrong item, quantity, etc., please reply to the order confirmation email sent by us, or request cancellation from the online shop inquiry form, and then place the order again.
  • However, the above cancellation request is valid only before packing, and we cannot accept cancellation requests after packing.
  • We are no longer accepting phone calls regarding cancellation requests.
  • If you repeat ordering and canceling, we may refuse to accept subsequent orders.
  • If you do not receive an order confirmation e-mail from us after placing your order, it may be due to an error in your e-mail address, or a restriction on receiving e-mails on your PC or mobile phone. Please set your e-mail reception settings so that you can receive
  • If you have any questions, please contact us. In addition, we have stopped answering the phone, so please use the inquiry form of the online shop.


[About fees]

Account transfer::Free

Bank transfer: Varies by financial institution

Convenience store payment: Up to 356 yen (tax included)

★Credit card payment fee free

1. Cards that can be used for payment

If the credit card (VISA, Master Card, JCB, AMERICAN EXPRESS) has a logo, it can be used regardless of the issuing credit card company.

* Bank transfer , payment after payment (payday), convenience store payment, page payment, etc. are also available.

Please enter the address, phone number, and name of the person who placed the order as registered with the credit card company.

*If payment is not approved by the credit card company, we will contact you by phone or email.


2. I use a security code.

A security code is a 3-digit (or 4-digit) number provided as an additional security measure to prevent unauthorized use of your card.

About shipping and delivery

About delivery date designation

Delivery date cannot be specified.

Consumption tax

Product prices are shown including consumption tax.

Consumption tax is calculated for each product, and fractions of less than one yen are rounded off.

In the case of multiple products or multiple orders, the tax-included amount for each product is added up.

terms of service

The website (hereinafter referred to as "this website") operated by FEIHAI Co., Ltd. (hereinafter referred to as "FEIHAI") is defined as follows. Please read and agree to the following terms of use before using. By using this website, you agree to all of the following terms of use.

(1) Usage

The user shall use this website in accordance with these Terms and the usage guide separately established by FEIHAI.

(2) Personal information

The personal information of users obtained through this website is handled in accordance with FEIHAI's personal information protection policy (privacy policy) .

(3) Copyright

The copyright of all information provided from this website belongs to FEIHAI. Any form of commercial use of part or all of this information is prohibited.

(4) Trademarks

Trademarks, logo marks, service marks, etc. posted on this website are registered trademarks or trademarks of our company or third parties, and their unauthorized reproduction is prohibited.

(5) Prohibitions

When using this website, users shall not engage in any of the following acts.

  • Acts that infringe or damage the copyrights, trademark rights, or other rights of the Company or a third party
  • Acts of using this website for illegal purposes
  • Acts of illegally using one's own or another's ID and password used on this website
  • Acts of using this website by illegally using credit card information
  • Acts of using or providing harmful programs such as computer viruses in connection with this website
  • Actions that are suspected of being purchased for resale for profit (including the following)
    • Ordering a large amount of products that the Company judges to exceed the amount normally consumed by ordinary households in a single order.
    • Repeating shipping instructions to an address different from the order address
    • Purchasing products repeatedly at the same address or under the same name, etc. at first-time purchase limited prices or campaign prices (including discounts on products using shareholder preferential discount coupons).
    • Any other actions that the Company determines to be purchases of products for resale, resale, or other profit-making purposes.
  • Any other act that interferes with the operation of this website.

(6) Disclaimer

    • FEIHAI makes every effort to provide reliable information, but does not guarantee the suitability, completeness, accuracy, currency or otherwise of the information posted on this website. In addition, we are not responsible for any trouble, loss or damage caused by using this website.
    • FEIHAI shall be exempted from liability by processing clerical work in accordance with the user's registration details.
    • In the event that a user causes damage to another user or a third party in connection with the use of this website, the user shall resolve the matter at his/her own responsibility and expense, and FEIHAI shall not I will not cause any damage.
    • Costs related to the installation of computer equipment and communication equipment necessary for the user to use this website, telephone charges required to use this website, LAN usage fees and application fees are the responsibility of the user. You will be responsible for the cost.
    • Please be careful when managing your password when you register as a member. If you are registered as a member, you are responsible for managing your password. Responsibility for actions performed using the password shall be deemed to be the responsibility of the user. FEIHAI does not guarantee any damage caused by password leakage or unauthorized use.
    • FEIHAI may change, suspend or terminate the services on this website without prior notice to users. FEIHAI is not responsible for any damage caused by the modification, suspension or termination of this website for any reason. In addition, FEIHAI is not responsible for the content of any other website linked to this website.
    • FEIHAI collects IP address information when customers access our server, mobile phone terminal access information, etc., in order to investigate customer access history and usage status, and to provide optimal services to customers. If you do so, we will collect information about the device identification number of your mobile device and use cookie technology to collect information about your access history.
      A cookie is a mechanism that sends information to the customer's computer and saves it as a file when the customer visits a website. Customers can select settings related to sending and receiving cookies in their web browsers. Please note that if you choose to refuse all cookies, you may be restricted in using various services on the Internet, such as being unable to receive services that require authentication.
      FEIHAI uses cookies for the following purposes.
      • To provide services customized for each customer by referring to the customer's saved registration information when logging in to the service
      • To display the most appropriate advertisements on external websites based on the customer's interests and usage status on this website
      • To improve FEIHAI's services
    • In addition, after obtaining the consent of the customer, FEIHAI acquires the web browsing history and its analysis results collected by cookies from a data management platform operated by a third party, The information may be combined with data and used for purposes such as advertisement distribution.

      (7) Governing Law/Agreed Jurisdiction

      The governing law of this agreement shall be the law of Japan. In addition, the Kanagawa Summary Court or the Kanagawa District Court shall be the exclusive jurisdictional court of first instance for all lawsuits relating to this website.